SIGNATURE ESTEPONA S.A. is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Data Controller
SIGNATURE ESTEPONA S.A.
123 Avenue de la Liberté
L-1931 Luxembourg
Phone: +352 26 12 34 56
Email: privacy@luxproperty.lu
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact details (email, phone, address)
- Property preferences and requirements
- Financial information (for qualification purposes)
- Communication history and interactions
- Website usage data and analytics
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referral sources
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing real estate services and property recommendations
- Communicating about properties and market updates
- Processing inquiries and appointments
- Marketing our services (with your consent)
- Improving our website and services
- Complying with legal obligations
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for marketing communications
- Contract: When processing is necessary for providing our services
- Legitimate Interest: For business operations and service improvement
- Legal Obligation: When required by law
5. Data Sharing and Disclosure
We may share your information with:
- Property owners and landlords (for matching purposes)
- Financial institutions and mortgage brokers
- Legal professionals and notaries
- Third-party service providers (analytics, marketing tools)
- Regulatory authorities when required by law
6. International Data Transfers
Your data may be transferred outside the EU to service providers in countries with adequate protection or under appropriate safeguards such as Standard Contractual Clauses.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Client information: 7 years after last interaction
- Marketing data: Until consent is withdrawn
- Website analytics: 24 months
- Legal records: As required by Luxembourg law
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Oppose processing based on legitimate interests
- Right to Withdraw Consent: Revoke consent at any time
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences and language settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
You can manage cookie preferences through your browser settings or our cookie consent tool.
10. Security Measures
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Incident response procedures
11. Contact and Complaints
To exercise your rights or for privacy-related questions, contact us at:
- Email: privacy@luxproperty.lu
- Phone: +352 26 12 34 56
- Mail: SIGNATURE ESTEPONA S.A., 123 Avenue de la Liberté, L-1931 Luxembourg
You also have the right to lodge a complaint with the Luxembourg Data Protection Authority (Commission Nationale pour la Protection des Données - CNPD).
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through our website and, when required, through direct communication with you.
Last updated: January 2024
